31 applicants

Company

Original Job Post

Bank of America · 3 days ago

Operations Control Analyst

Addison, TX

Full-time

Onsite

Entry Level

1+ years exp

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Asset ManagementBanking

H1B Sponsorship

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Responsibilities

Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment.

Exceeds monthly efficiency objectives and maintains high call quality standards. Required to navigate and use various internal systems to research, review, update and confirm customer profile details during conversation (inbound or outbound calls) with customer.

Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience.

Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry

Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues

Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients

Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development

Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency

Qualification

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Call CenterBanking/Financial Industry KnowledgeProblem-SolvingInterpersonal Communication

Required

Minimum of 1 year customer service experience in call center environment, preferably in the Banking/Financial industry

Ability to tactfully handle customer concerns

Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed

Excellent verbal and interpersonal communication skills

Benefits

Competitive benefits to support physical, emotional, and financial well-being

Company

Bank of America

Glassdoor

3.9

Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.

Founded in 2007

Charlotte, North Carolina, USA

10,001+ employees

https://www.bankofamerica.com

H1B Sponsorship

Bank of America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (422)

2022 (766)

2021 (728)

2020 (930)