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GAINSCO · 3 days ago
Claims Team Leader- Level II
Miami, FL
Full-time
Onsite
Mid Level
2+ years exp
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Insider Connection @GAINSCO
Responsibilities
Coach, train, and support team members to enhance their product management skills.
Exemplify leadership within your area of responsibility and the company.
Support company initiatives and special projects.
Lead and onboard a team of 4-6 Level 2 Claim Representatives.
Accomplish results through coaching, counseling, and training direct reports.
Ensure recruitment activities are executed to maintain a strong talent pool.
Influence others at all levels in the organization and drive consensus on key decisions.
Apply advanced knowledge of insurance policy coverage, claims processes, and procedures.
Ensure prompt and accurate handling of new and existing claims.
Complete QA reviews, file reviews, review authority requests, and provide guidance on non-Attorney repped Bodily injury, coverage, and Liability investigations.
Provide daily, weekly, and monthly reporting to adjusters and management.
Identify and develop process improvement opportunities.
Ensure all files are consistent and properly documented in adherence to Company and State policies.
Resolve customer complaints, problems, and coverage questions.
Assist and/or direct special projects and requests.
Proactively communicate with key personnel in other departments.
Maintain awareness and involvement in recruiting needs, the interview process, new hire orientation, and other ad-hoc activities.
Qualification
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Required
Bachelor’s degree preferred
Valid Adjuster License where required or the ability to attain within 90 days of start date
Ability to obtain a State required Adjuster license in any state you are assigned
Maintain CE credits as required for each State Adjuster license
Minimum 2 years of Medium to High Coverage and Liability handling experience
Minimum 2 years of bodily injury claims (non-attorney and/or attorney represented) adjusting experience in the auto insurance industry
Prior supervisory experience is required
Insurance background required; non-standard auto insurance experience is preferred
Knowledge of various state laws regulating the automobile insurance industry
Knowledge of Image Right and Claims Center
Possesses superior verbal and written communication skills, as well as the ability to impart knowledge of customer service best practices to new adjusters
Demonstrates the ability to effectively prioritize and delegate tasks, while simultaneously fostering a positive and productive team environment
Ability to diffuse tense situations with customers and train others on how to de-escalate and resolve customer complaints
Demonstrates the ability to quickly learn and effectively utilize computer systems and other technologies to complete tasks and achieve objectives
Ability to gather and analyze information or data in order to evaluate results in order to recommend solutions to current problems
Preferred
Bilingual (English/Spanish) preferred
Benefits
Medical & dental (Basic plan FREE)
Vision insurance
Life insurance
Short-term and long-term disability insurance
Parental Leave Policy
401K + Company Match
PTO Plan + Paid Company determined Holidays
Company
GAINSCO
GAINSCO Auto Insurance® is a property and casualty insurance company concentrating on the non-standard personal auto insurance market, specializing in minimum-limits personal auto insurance.
501-1,000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-02-04IPO· otcpink:GANS
Leadership Team
Dan Svob
Chief Financial Officer
Phillip West
Senior Vice President & CIO
Company data provided by crunchbase
