Be an early applicantLess than 25 applicants
Google Cloud - Minnesota · 3 days ago
Cloud Technical Solutions Engineer, Workspace, Assured Workloads
Austin, TX
Full-time
Onsite
Mid Level
$117K/yr - $172K/yr
4+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesIT Services and IT Consulting
Insider Connection @Google Cloud - Minnesota
Responsibilities
Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Workspace.
Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, identification, and resolution of future issues.
Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.
Understand customer issues and advocate for their needs proactively with cross-functional teams like Product Management or Software Engineering.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
4 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript, etc.) or in system design.
4 years of experience troubleshooting, advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Knowledge of Linux/Unix or Windows systems at a basic system/network administrator level (from Kernel to Shell and beyond, file systems, and client-server protocols).
Preferred
Experience with designing or managing large distributed systems.
Experience with managing hosted services/SaaS including familiarity with one or more of the following programming/scripting languages: Java, C, C++, .NET, Go, Python, Shell, Perl, JavaScript.
Understanding of one or more Internet technologies: web-tech (e.g., HTTP, DNS, TLS), email (e.g., SMTP, anti-spam, anti-phishing), networking (e.g., routing, TCP/IP), IP telephony (e.g., SIP, H323), Identity (e.g., AD, LDAP, SSO, OAuth, AuthSub), and HTML5.
Benefits
Bonus
Equity
Benefits
Company
Google Cloud - Minnesota
As one of the founding members of the Minneapolis branch for Google Cloud, I'm focused on helping the Fortune 500 in Minnesota digitally transform and innovate with the best of Google, Alphabet, and the Google Cloud Platform (GCP).
10,001+ employees
Funding
Current Stage
Late StageRecent News
Business Wire India
2024-05-28
2024-05-27
Company data provided by crunchbase
