West 4th Strategy, LLC · 3 days ago

IT Specialist (Help Desk)

Bethesda, MD

Full-time

Onsite

Entry, Mid Level

2+ years exp

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Responsibilities

Assist in collecting new requirements for development to meet customer’s needs

Assist in resolving complex IT program and implementation issues, especially with cross-platform data and IT systems that require coordination and compatibility

Maintain a good working relationship with Walter Reed National Military Medical Center and DHA IT Staff

Provide suggestions as appropriate on situations requiring changes in resources, impacts on established policies, broad program goals, or projected timetables

Analyze and refine customer requirements, translating requirements into applications revisions and upgrades

Design user interfaces and works with customers to test applications and ensure software and systems quality and functionality

Evaluate new applications software technologies

Write and maintains program documentation

Ensure that the rigorous application of information security/information assurance policies, principles, and practices to the delivery of application software services

Qualification

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TestingTroubleshootingWeb ApplicationsMicrosoft Office SuiteTechnical SupportHelp Desk SupportInformation AssuranceWriting SOPTraining GuidesUser Guides

Required

Experience with testing and troubleshooting web applications

Strong skills with Microsoft Office Suite

Experience in providing technical help desk support to end users and customers

Associate degree or higher in Business, Health, or a related field

Minimum two years’ experience in an IT environment

After reporting, required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication 8570.01-M Information Assurance Workforce Improvement Program, dated 19 December 2005 (incorporating change 3, 24 Jan 2013 or current version)