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Convergint · 3 days ago
Program Manager
Renton, WA
Full-time
Onsite
Director
7+ years exp
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Responsibilities
Acts as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities.
Learns the client’s business by building strong relationships with key stakeholders, seeking to understand their structure and strategies. Translates the contributors of a successful partnership back to essential Convergint colleagues.
Deploys standard processes and tools to achieve internal efficiencies. Drives consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries.
Documents and maintains the specifics for working with the customer in a dynamic, co-authored playbook.
Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.
Manages, oversees, and coordinates all operational aspects of enterprise customer engagements for specific accounts. Enforces program governance and the expectations of the customer with global teams and partners, so Convergint can be “our customer’s best service provider”.
Serves as an advocate and liaison between the customer, colleagues, and partners. Engages additional resources and solutions to solve customer challenges, building confidence in Convergint as a trusted advisor.
Introduces new service offerings and additional geographic support capabilities, while scaling the program to better manage the customer’s needs.
Delivers internal and customer facing business reviews on a consistent basis.
Connects professional services with the client’s technical teams, to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management.
Demonstrates value through an understanding of technologies and services, supporting the sales teams to introduce innovative solutions to our customers.
Maintains accountability for overall customer satisfaction and continuous improvement. Regularly seeks feedback to identify areas with issues and challenges. Clears roadblocks to ensure expectations and contractual requirements are met. Elevates issues by engaging leadership in an effective and timely manner.
Monitors financial performance of accounts. Compiles reporting and performs data analysis to track overall business activities, trends, and anomalies to support business recommendations.
Demonstrates leadership through mentoring, coaching and development of local/distributed colleagues. May manage direct reports.
Annual Job Volume/Revenue Expectations: $5 - $15 Million.
Performs other duties and responsibilities as requested or required.
Qualification
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Required
Bachelor’s degree in Engineering or related field, trade school or equivalent experience
7 years of operations, sales and/or project management experience required
Previous leadership experience required
Certifications & Licenses: Project Management Institute (PMI) certification desirable; industry-specific certifications and/or required licenses required; must have valid driver’s license
Excellent organizational skills related to program/project management
Broad based industry and market knowledge of network and low voltage building systems
Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio, and Project
Experience with Smartsheet and other workflow management tools
Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization
Advanced financial competencies
Conflict management expertise with the ability to resolve differences
Proficient in contract negotiation and administration
Strong work ethic with personal motivation to function individually and part of a team
Proven abilities to create internal and external organizational alignment through relationships, communicating vision and team building
Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual
Established leader to serve as a role model while guiding, developing, and mentoring others within the organization
Strategic thinker with analytical problem-solving aptitude and techniques
Expertise in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries
Preferred
Professional experience in 1 or more of the following industries preferred: electronic security, fire alarm & life safety or building automation
Master’s degree desirable
Benefits
Company Holidays and Paid Time Off
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan
Corporate Social Responsibility Day
And much more…
Company
Convergint
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.
5,001-10,000 employees
H1B Sponsorship
Convergint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (3)
2022 (3)
Funding
Current Stage
Public CompanyTotal Funding
$66.7M2021-12-16Post Ipo Equity· Undisclosed
2018-08-27Series Unknown· $19.74M
2018-06-29Series Unknown· $46.96M
Leadership Team
Ann Fandozzi
Chief Executive Officer
Eric Jacobs
Chief Financial Officer
Recent News
2024-04-10
Business Wire
2024-02-19
Colorado Community Media
2023-12-26
Company data provided by crunchbase
