66 applicants

Company

Original Job Post

Bambuser · 3 days ago

Senior Enterprise Customer Success Manager

NYC Metro Area

Full-time

Onsite

Senior Level

$100K/yr - $140K/yr

5+ years exp

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E-CommerceSaaS

Hiring Manager

Roza Kawa

Insider Connection @Bambuser

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Acting as an extension of your customer’s business; offering your own insights and strategic recommendations based on extensive research into the customer’s business, your knowledge of video ecommerce and quintessential ecommerce best practices, to ensure engagement within our platform.

Discovering the challenges and business goals of your customers to build out a business plan, including goals, timelines, benchmarks, and measures of success.

Preparing and delivering Inspiration Meetings and or Quarterly Business Reviews (QBRs) with customers based on the goals identified during the discovery.

Presenting and providing training to clients to ensure they maximize all areas of the services available to hit those goals.

Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met and relationships are nourished.

Proactive relationship management, monitoring and reporting on the health and risk of assigned accounts using both qualitative and digital processes/tools to maximize revenue.

Collaborating closely with the Sales team, both during the acquisition of new customers, renewal period and throughout their time with Bambuser.

Maintaining a deep understanding of Bambuser’s suite of products and capabilities.

Acting as a “Player / Coach”; Using your diverse experience to help the whole Bambuser team develop the most effective processes and workflows for Onboarding, Customer Adoption, and Account Activation.

Providing dedicated technical and product feedback support to clients.

Assisting with challenging client requests or issue escalations as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaasEcommerceClient managementRelationship managementCustomer successSoftware programsProblem-solvingCreative thinkingAnalytical skillsCustomer-orientedVerbal communicationWritten communicationShopifySalesforceEcommerce platformsRetailHyper-growth phaseSocial media strategiesMarketing

Required

Bachelor's degree or equivalent practical experience.

5+ years of experience in the SaaS and/or Ecommerce field with 3+ years of strategy experience.

Experience supporting large client organizations and/or Enterprise accounts; identifying important stakeholders and managing relationships accordingly.

Ability to thrive in a rapidly changing environment with excellent problem-solving, creative thinking, and analytical skills.

Hands-on experience in building value-add strategic presentations and Quarterly Business Reviews for senior level stakeholders.

Ability to identify customer goals and then demonstrate bespoke workflows for the customer to help them achieve these goals

Solid understanding of Customer Success best practices and customer-oriented personality.

Ability to learn software programs.

Creative and analytical thinker with strong problem-solving skills

Exceptional verbal and written communication skills with the ability to communicate effectively at all levels.