Agiloft · 3 days ago

Principal Customer Success Manager

United States

Full-time

Remote

Senior Level

7+ years exp

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Business Process Automation (BPA)CRM

Growth Opportunities

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Responsibilities

Manage renewals and strong engagement activity for a defined set of our largest customers

Act as an advisor to the customer with a customer-first mindset by having a thorough understanding of their business needs, building relationships with their stakeholders, and helping them succeed

Conduct EBRs(A360s)/QBRs with the account team to drive engagement and growth

Provide expertise by identifying what the client needs and the areas of value that Agiloft can provide

Set clear, transparent goals to meet client needs while collaborating across teams internally, including C-Suite, to deliver results.

Maintain clear and consistent communication between customers and internal stakeholders

Be passionate about data, the customer/consumer, and driving genuine change

Represent the voice of the customer to inform our sales process and product roadmap

Additional duties as assigned.

Qualification

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Customer successRelationship managementAccount managementEnterprise customersChurn mitigationRenewalsClient managementWork delivery oversightProject managementPipeline managementClient interview techniquesDriving changeMS ExcelCommunicationOrganizationCollaborationDetail orientedTeamworkInfluencingListeningQuestioningPassionAnalytical