VNA of Central Jersey · 3 days ago

Help Desk Analyst

Monmouth County, NJ

Full-time

Onsite

Entry Level

1+ years exp

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Hospitals and Health Care

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Responsibilities

Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers

Demonstrates ability to prioritize and manage call load

Solves problems utilizing established protocols

Communicates and follows up with appropriate personnel regarding problems

Interfaces with outside vendors to resolve problems

Acts as a liaison with other IT personnel to resolve issues

Identifies and reports trends and identifies areas for improvement

Participates in after hours support rotation

Maintains and stays current with technology especially as it applies to company systems

Fills in time not resolving problems with other task

Adheres to the organization’s policy in regards to absenteeism and appearance

Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position

Qualification

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1+ years work experienceComputer systems proficiencyVerbal communicationInterpersonal skills