98 applicants
Okta · 3 days ago
Senior Director, Customer Communications
USA
Full-time
Onsite
Director
$213K/yr - $319K/yr
10+ years exp
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Responsibilities
Strategy Development: Design and implement a comprehensive customer communication strategy that supports the company's objectives and enhances the overall customer experience in the identity management space.
Leadership: Build, lead, and mentor a team of communication professionals, promoting a collaborative and high-performance culture that drives excellence and innovation.
Cross-Functional Collaboration: Collaborate closely with marketing, product development, customer support, customer success, and other departments to ensure cohesive, effective, and consistent messaging across all channels.
Content Creation: Oversee the development of high-quality content tailored for various communication channels, including email, social media, website, and customer support materials, ensuring it is relevant.
Customer Feedback: Create and leverage systems/processes to gather and analyze customer feedback and insights, leveraging this data to refine communication strategies and enhance customer satisfaction.
Performance Metrics: Establish and monitor KPIs to measure the effectiveness of customer communications, providing regular performance reports and making data-driven decisions to optimize strategies.
Innovation: Stay updated on industry trends and emerging technologies in identity management to continuously improve communication methods and customer engagement.
Qualification
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Required
Bachelor’s degree in Communications, Marketing, Business Administration, or a related field; Master’s degree preferred.
Minimum of 10 years of experience in customer communications or a related field, with at least 5 years in a leadership role within the technology or identity management sectors.
Ability to thrive in a fast-paced environment while multitasking, re-prioritizing projects, and communicating priority updates to stakeholders.
Demonstrated ability to work with C-level executives inclusive of message development for top leaders and expertise in influencing and advising executives on communication strategies.
Experience creating and implementing effective communication strategies to align with business goals.
Excellent written and verbal communication skills.
Experience with CRM software and customer feedback tools.
Preferred
Master’s degree in Communications, Marketing, Business Administration, or a related field.
Experience with equity, bonus, health, dental and vision insurance, 401(k), flexible spending account, and paid leave benefits.
Benefits
Health, dental, and vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)
Company
Okta
Okta is a management platform that secures critical resources from cloud to ground for workforce and customers.
5,001-10,000 employees
H1B Sponsorship
Okta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (80)
2022 (160)
2021 (182)
2020 (118)
Funding
Current Stage
Public CompanyTotal Funding
$1.23BKey Investors
Sequoia CapitalAndreessen Horowitz
2020-06-08Post Ipo Equity· $1B
2017-04-06IPO· nasdaq:OKTA
2017-03-30Secondary Market· Undisclosed
Leadership Team
Angela Grady
EVP & Chief of Staff to the CEO
Todd McKinnon
CEO & Co-Founder
Recent News
2024-06-04
2024-06-03
2024-05-31
Company data provided by crunchbase
