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Company

Original Job Post

Bloomreach · 3 days ago

Principal Product Specialist

United States

Full-time

Remote

Senior Level

$122K/yr - $183K/yr

6+ years exp

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Information TechnologyMarketing Automation

H1B Sponsorship

Growth Opportunities

Insider Connection @Bloomreach

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Responsibilities

Oversee technical support provided by field engineers/technicians

Serve as a product expert for proprietary AI/ML based Discovery product

Provide strategic consulting to enterprise customers on integration, site optimization, and AI tuning

Analyze trends and patterns in cases and customer feedback to address customer pain points proactively

Prepare and conduct regular meetings to review business needs and take corrective actions

Collaborate with engineering and product teams to drive issue resolution

Perform root cause analysis of issues and help customers maximize the Bloomreach Discovery software

Communicate complex technical issues via email and in person

Take ownership of customer issues reported and see problems through to resolution

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

AI/ML modelingTuningIAMAWSGrafanaSumologicDatadogNexlaQuboleSOLRBlazemeterKibanaAuth0/B testingCore JavaJava librariesRESTful Web ServicesAPI regexDatabase querying including SQLBig QueryCassandraAmazon RedshiftWorking with integration patternsFrameworks including Apache CamelSpring Integration

Required

Bachelor or foreign equivalent in Electronics Engineering, Computer Science, Information Systems or related field

6 years progressive experience as Lead Solution Engineer, Associate System Analyst, Software Engineer or related occupation

Must have at least 1 year of prior work experience in each of the following: AI/ML modeling and tuning, IAM, AWS, Grafana, Sumologic, Datadog, Nexla, Qubole, SOLR, Blazemeter, Kibana, Auth0 or A/B testing, Core Java and Java libraries and frameworks, RESTful Web Services and API regex, Database querying including SQL, Big Query, Cassandra and Amazon Redshift, Working with integration patterns and frameworks including Apache Camel and Spring Integration

Benefits

Flexible working hours

Employee Assistance Program

Subscription to Calm app

Extended parental leave

Restricted Stock Units or Stock Options

Company performance bonus

Employee referral bonus

Company

Bloomreach

Glassdoor

4.5

Bloomreach is a developer of a cloud-based software that connects both customer and product data to personalize all customer touch-points.

Founded in 2009

Mountain View, California, USA

501-1,000 employees

http://www.bloomreach.com

H1B Sponsorship

Bloomreach has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (6)

2022 (10)

2021 (11)

2020 (9)