Modern Health · 3 days ago

Digital Producer

Denver, CO

Full-time

Onsite

Mid Level

$66K/yr - $77K/yr

2+ years exp

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Health CareMental Health

Insider Connection @Modern Health

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Support the development and production of content packages, partnering closely with Modern Health's clinical and client services teams

Manage scheduling and logistics for client content packages, including setting expectations with clients, responding to diverse client requests, and advising on client-related questions and concerns

Familiarity with and interest in developing skills for managing platforms like Zendesk, Zoom, Airtable, and more

Work cross-functionally with internal Modern Health teams, as well as Modern Health providers

Oversee the selection, resourcing, and scheduling of providers for the development of content and facilitation of Circles programs

Collaborate on the ideation and development of content scripts, slide decks, audio, and video content in collaboration with the Clinical Care team and providers

Organize and assess internal, member, and client feedback

Collaborate on the tracking of content meta-data and verify the processing of provider agreements, order forms, and payments

Oversee the collection and reporting of qualitative and quantitative feedback to drive improvements in content and member experience

Prepare providers for sessions and provide feedback to them post-sessions

Qualification

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Project managementBusiness judgmentTask managementCustomer support managementQuick response timesUrgency managementProblem-solvingHard-working communication relationship building thrive in a rapidly changing environmentPassionateDigital Content Coordination

Required

2+ years of experience

Excellent organizational skills and impeccable attention to detail with a track record of managing projects that pertain to multiple stakeholders (e.g. clients and providers)

Excellent verbal and written communication skills, strong business judgment, and the desire to lead projects with high visibility

Experience managing many tasks and competing deadlines

Work well with others and have strong relationship building skills

Ability to thrive in a rapidly changing environment, continuously learn, receive constructive criticism well, and successfully manage multiple projects with a sense of urgency

Experience managing customer or member support with quick response times and ability to manage urgent requests

Passionate about the mental health space and how localized experiences can reach more people and help create meaningful change in their lives