Tatango · 3 days ago

Nonprofit Customer Success Manager

Raleigh, NC

Full-time

Onsite

Mid, Senior Level

5+ years exp

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Digital MarketingMarketing Automation

Insider Connection @Tatango

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Responsibilities

Work collaboratively with other Tatango teams to deliver an exceptional customer experience

Continue customer onboarding post “go live”. Once technical items such as carrier approval are completed, assist customers in expanding usage of Tatango features.

Ensure customers are getting the most out of Tatango’s platform and achieving a positive ROI

Grow customer usage of Tatango and increase feature adoption across the spectrum of accounts

Advocate for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings

Provide product support service to customers

Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention

Continuously educate customers about new set of features/product roll outs in a way to retain Customers long term and help them succeed for a long-lasting relationship.

Collaborate with other teams for upcoming features (or) any enhancements raised by Customers

Other customer success support duties as assigned

Qualification

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Sales supportImpactfulCustomer-focused mindsetTroubleshootingInternet usageMobile devicesProblem-solvingEmpathyRelationship buildingListening