177 applicants

Company

Original Job Post

Solera, Inc. · 3 days ago

Field Service Engineer

United States

Full-time

Remote

Mid Level

1+ years exp

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Artificial Intelligence (AI)Auto Insurance

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Responsibilities

Perform on-site product consultation and training for CRM related products.

Develop and cultivate customer relationships with key decision makers during roll-out.

Resolve simple to moderately complex tasks related to all products in the product suite.

Consult on process best practices especially around driving revenue for automotive dealers.

Communicate proactively with dealership’s key leadership on case resolution.

Troubleshoot various set-up items related to data and software runs as intended.

Provide feedback to internal teams on dealer needs based on consultation and review.

Be a source of knowledge on product specific items for the company.

Be an expert in 'Change Management'.

Work independently with minimal supervision.

Potentially act as a lead for a team of Field Service Engineers in large onboarding events.

Qualification

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SaaS ExperienceMicrosoft OfficeProblem-SolvingCommunication

Required

Previous experience working directly with customers

1+ years of experience with one or more SaaS product

Proficient in Microsoft Office Suite

Experience training and presenting both to groups and one-on-one

Demonstrated communication skills

Demonstrated ability to communicate effectively over the phone

Preferred

Bachelor’s Degree or Dealership experience in a Sales Management setting

Company

Solera, Inc.

Glassdoor

2.8

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services.

Founded in 2005

West Lake Hills, Texas, USA

5,001-10,000 employees

https://www.solera.com/

H1B Sponsorship

Solera, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (1)

2022 (2)