Press Ganey · 4 days ago

Application Analyst

Chicago, IL

Full-time

Onsite

Entry Level

$51K/yr - $75K/yr

1+ years exp

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Health Care

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Responsibilities

Work within the Application Support team to address client data, surveying, and reporting requests

Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements

Capture client requirements and perform data analysis

Offer clients best practice workflow design and associated application configurations

Use software tools to configure, test and validate all patient experience products

Responsible for client support throughout the implementation or on-going support cycle

Prioritize workload and manage timelines to meet client target dates for projects and implementations

Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests

Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed

Qualification

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Health careClient facing project managementOperationsWorking with health systemsTechnical conceptsDatabasesData importsAPIsJunior IT specialistRemain up-to-date with the latest software developmentsProficiency with Microsoft OfficeProblem-solving attention to detail writtenVerbal communication skillsAnalyticalOrganization handle stressful situationsJavaScriptHTMLPythonPHPCSS