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Sheppard Mullin Richter & Hampton LLP · 3 days ago
Technology Services Administrator
Dallas, TX
Full-time
Onsite
Mid Level
3+ years exp
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Responsibilities
Manage and support technology hardware including installing upgrades as required and troubleshooting problems.
Dispose of equipment according to firm approved procedures and update the database in real-time.
Set up and monitor video conferences, maintain video conference equipment.
Provision and decommission network accounts, configure mobile devices, image and provision new desktops and laptops.
Provide excellent customer service, communicate effectively with end-users, peers, vendors, and management.
Follow best practices for hardware deployments and upgrades, create service tickets, and take ownership of escalated tickets.
Provide meeting support, maintain office AD security, adhere to Information Security policies, assist with IT projects and initiatives.
Qualification
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Required
Experience with Windows 10/11, Office 365, Document Management Systems (NetDocuments), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services, Zoom, Microsoft Teams.
A basic understanding of Internet protocols, data connectivity methods and remote access technologies.
Telephone and voicemail system training as well as wireless networking and video conferencing system knowledge a plus.
Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors and managers.
Individual will work as part of the Information Technology Team providing 24x7 support as needed.
Must have excellent written and verbal communication skills.
Windows 10, Office 365, Adobe Acrobat, Active Directory, Zoom, Microsoft Teams.
Preferred
Minimum of 3 years in a Microsoft Environment.
Medium to Large environment preferred.
Bachelor’s Degree
Company
Sheppard Mullin Richter & Hampton LLP
Sheppard Mullin is a full service AmLaw 50 firm with over 1000 attorneys in 16 offices located throughout California and in Chicago, Dallas, Houston, New York, Washington, D.C., Brussels, London, Seoul and Shanghai.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
David Sands
Partner and Co-Chair of Corporate Practice Group
Shaun Clark
Partner
Company data provided by crunchbase
