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Company

Original Job Post

USAA · 3 days ago

Bank Agile Product Owner Lead

San Antonio, TX

Full-time

Hybrid

Senior Level

$121K/yr - $230K/yr

8+ years exp

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Responsibilities

Partners with Bank agile team to develop, translate and drive the vision and strategy to key stakeholders and Bank agile team members on Bank products to include member satisfaction. Leads the Bank agile team in ensuring understand business requirements for effective Bank product solutions.

Partners with the Team-of-Team Lead to clarify and drive alignment on the business strategy, goals, and objectives. Translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team’s backlog of work.

Collaborates with stakeholders from the Bank and IT to determine business needs required for implementing strategic objectives and deliver quality and innovative solutions.

Partners with Team-of-Team Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs. Drives execution of successful objective implementation for Bank products and customer experience.

Solves unique problems with broad impact on the business; requires an innovative, data-driven approach to decision making including allocating funds and developing and tracking OKRs that drive product success.

Accountable for setting and delivering against Bank agile team-level OKRs.

Acts as “voice of the end-user”.

Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.

Owns Bank agile team backlog (grooming, prioritization, and refinement).

Is accountable for maintaining a groomed backlog of user stories; works with the Bank agile team to estimate story size and complexity.

Optimizes the flow of value by assisting the multi-Bank agile team environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues that have a broad impact on the business.

Is strategic and proactive in meeting required objectives.

Acts in service of the Bank agile team's needs and goals; coaches, engages and provides feedback to the Bank agile team on work-in-progress; clarifies requirements, and takes an innovative approach to solving unique problems that may prevent the Bank agile team from progressing on objectives.

Identifies and drives opportunities for continuous Bank agile team and process improvement. Leads projects with notable risk and complexity; develops the strategy for project execution.

Anticipates business and regulatory issues; recommends product, process or service improvements.

Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Qualification

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Process ImprovementProject DeliveryBusiness AnalysisRequirements AnalysisAgileWaterfallSAFeProduct ManagementRisk ManagementRegulatory ComplianceProcess EngineeringChange ManagementBanking RegulationsCompliance PoliciesProblem-SolvingCommunicationPersuasionAgile Product OwnerAgile Product ManagerCredit Card Product FamiliarityAdobe ExperienceAEMTargetUser ExperienceUS Military ExperienceDesign Thinking

Required

Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

8+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.

Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.

Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.

Experience in engineering methodologies and Change Management practices to translate business requirements into functional specifications.

Extensive experience with applicable banking regulatory and compliance policies, including knowledge of applicable laws, rules and regulations.

Experience communicating complex ideas, anticipating potential objections and persuading others, often at senior levels, to adopt a different point of view.