26 applicants
PulsePoint · 3 days ago
Associate Account Manager (Signal)
United States
Full-time
Remote
Entry Level
$70K/yr - $70K/yr
1+ years exp
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Responsibilities
Learn the pre-to-post client lifecycle from the Account Management and Customer Success standpoint of a SAAS business model for Omnichannel analytics solution
Onboarding and implementation of our solution for a new client
Data analysis and insight generation
Develop, grow, and maintain relationships with clients through exceptional client service
Serve as point person for all post-sale client requests and communication with client, including kick off calls, asset gathering, KPI discussions, client meetings, recommendations, troubleshooting
Partner with our Client Analyst and Product Lead to develop and provide actionable insights and informed recommendations on how to maximize the value of our solution based on client needs and KPIs
Partner with Client Solutions to ensure successful implementation and onboarding for clients, and troubleshoot where necessary
Support client calls with AM and Sales counterparts and virtual/in-person business reviews covering product roadmap, insights, innovations and recommendations resulting in relationship and revenue growth
Coordinate billing with clients, Finance and Sales Operations teams
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Have the potential to own dedicated accounts
You can work remotely, 9am-6pm EST hours required; East Coast preferred
Qualification
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Required
BA/BS degree in Business (Advertising/Marketing/Economics) or similar education preferred
Minimum 1-2 years experience in a client facing Account Management, Customer Success (SaaS/Tech preferred), or Media Planning role preferred; relevant internship experience considered
Must be proficient in Excel and have experience working with data / presenting charts and graphs; PowerPoint/Google Slides skills preferred
Strong verbal and written communication skills
Ability and willingness to learn different tools quickly
Someone who can roll with the punches of a high-growth ever-changing organization
Benefits
Comprehensive healthcare with medical, dental, and vision options, and 100%-paid life & disability insurance
401(k) Match
Generous paid vacation and sick time
Paid parental leave & adoption assistance
Annual tuition assistance
Better Yourself Wellness program
Commuter benefits and commuting subsidy
Group volunteer opportunities and fun events
A referral bonus program -- we love hiring referrals here at PulsePoint
Company
PulsePoint
PulsePoint is a technology company using data to accelerate healthcare marketing.
51-200 employees
H1B Sponsorship
PulsePoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (5)
2022 (8)
2021 (15)
2020 (7)
Funding
Current Stage
Growth StageTotal Funding
$43.49M2021-04-29Acquired· by Internet Brands
2015-09-29Debt Financing· $30M
2013-01-01Series Unknown· $3M
Leadership Team
Sloan Gaon
CEO
Ezra Suveyke
CTO
Recent News
2023-03-02
Company data provided by crunchbase
