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My3Tech ยท 4 days ago
Technical Specialist- Junior
Raleigh, NC
Full-time
Remote
Entry, Mid Level
3+ years exp
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Responsibilities
Serves as a technical resource on all standard desktop applications to 10,000+ computer users.
Analyzes customer's needs and resolves technical problems independently.
Manages time to meet schedules, prioritizes tasks, and communicates technical information to non-technical users.
Troubleshoots hardware and software problems involving local area networks and personal computer systems.
Supports end user password resets and instructs users on the basic functionality of desktop applications.
Proactively promotes positive customer relationships, mentors others, and takes ownership of customer problems with a sense of urgency.
Identifies emerging trends, researches technical solutions, and implements information technology solutions to enhance organizational success.
Leads projects, develops and maintains documentation, and ensures system security compliance.
Demonstrates technical understanding to resolve routine and non-routine issues on software and hardware.
Qualification
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Required
Ability to identify trends and makes suggestions for technical modifications to solve future problems.
Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
Ability to document solutions that solve client problems and clearly presents these solutions.
Analysis of technical and user documentation for technical assistance and support.
Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.
Demonstrates a customer orientation and effectively communicates verbally and in writing.
Demonstrates initiative in solving problems associated with projects and daily work.
Demonstrates knowledge and a working experience with ServiceNow call tracking system.
Company
My3Tech
My3Tech is a company which provides IT Solutions and Services (Consulting & Staffing) to both Public and Private sectors.
51-200 employees
H1B Sponsorship
My3Tech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (24)
2022 (24)
2021 (40)
2020 (15)
Funding
Current Stage
Growth StageLeadership Team
Prakash Reddy Saripalli, PMP
Founder & CEO
Company data provided by crunchbase
