Routeware, Inc. · 3 days ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

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Responsibilities

Take ownership of ~100 customers, ensuring their success and renewal.

Understand customers' needs and waste management strategies to help them achieve their goals.

Consult with customers on best practices, recommend tactics, training, and feature utilization.

Set benchmarks and expectations based on customer data, provide resources and success stories.

Analyze data to make product recommendations and motivate customers to implement them.

Work closely with Sales, Customer Support, Field Reps, and Product team to steer future products.

Motivate customers to progress, set goals, prove value, and identify growth opportunities.

Ensure customers maximize their Routeware products for informed waste program decisions.

Qualification

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Customer successWaste managementInterpret metricsRecommendations for improvementSaaS industry experience waste management practicesCommunicationRelationship buildingProject managementMulti-taskingConfidenceDesire for others to succeedProblem-SolvingInterpersonal Skills