85 applicants
Arva Intelligence · 3 days ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$100K/yr - $120K/yr
3+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesAgricultureArtificial Intelligence (AI)
Insider Connection @Arva Intelligence
Responsibilities
Provide analytics, resources, and support for Sales Enablement
Assume responsibility for client, partner, and project deliverables after deal contracts are signed
Establish timelines and project execution strategies for deliverables related to each client/project
Provide initial training and ongoing support for clients
Assess, clarify, and validate client/project needs
Ensure clients are engaged with products/services and provide feedback for product development
Work closely with Product Management to align software development with client needs
Perform data analysis for reporting and project deliverables
Contribute to reports and materials essential for project success
Contribute to new marketing strategies/materials for client education and program success
Provide direct customer service and track bug fixes
Support the Director of Customer Success in developing new team processes
Qualification
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Required
Bachelor's degree or higher in the following areas: Agriculture, Crop & Soil Sciences, Environmental Science, Agricultural Engineering or similar fields preferred but will accept Business, Marketing, or other related fields
Minimum 3 years of account management /project management experience within agricultural industry
Technical aptitude and/or experience in SaaS Support, need to have a basic understanding of relevant technologies and software
Familiarity with Customer Relationship Management (CRM) Software such as Salesforce, HubSpot, or others
Customer-Focused Attitude: A strong customer-centric mindset is essential
Excellent written and verbal communication skills
Able to understand and empathize with customer concerns and needs to provide effective solutions
Collaboration with cross-functional teams, such as sales, marketing, and product development essential to the role
Proficiency in data analysis tools and techniques can help CSMs track customer success metrics and identify areas for improvement
Comfortable working with key performance indicators (KPIs) and metrics to measure and report on customer success
Strong industry knowledge of Agronomics, Agriculture, Farming, Ranching, Carbon Accounting, and/or Nature Based Solutions, etc.
Preferred
GIS Skills preferred
Experience using Data visualization and Business insight tools (Power-Bi, Tableau, Dashboards)
Certifications: such as Customer Success Manager Certification (CSM), Customer Experience Professional (CXPA), or others
Company
Arva Intelligence
Arva Intelligence is an artificial intelligence company serving the agriculture sector.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.07MKey Investors
SVG Ventures
2021-04-13Pre Seed· $0.07M
2019-05-15Non Equity Assistance· Undisclosed
Leadership Team
Jay McEntire
CEO & Co-Founder
Recent News
2023-06-12
Talk Business and Politics
2022-02-24
Company data provided by crunchbase
