200+ applicants

Company

Original Job Post

Contentsquare · 3 days ago

Mid Market Customer Success Manager

Boulder, CO

Full-time

Onsite

Mid Level

$60K/yr - $80K/yr

3+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

AnalyticsArtificial Intelligence (AI)

H1B Sponsorship

Insider Connection @Contentsquare

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Relationship Management: Develop and maintain a trusted advisor relationship with key customer stakeholders & executive sponsors

Executive Alignment: Prepare and lead strategic meetings that drive actionable and measurable outcomes and partnership success, including Strategic Business Reviews, and joint Success Planning

Success Planning: Hold regular calls with customers to help them strategize best how to use the product(s) to achieve their goals, answer questions relating to the product and keep customers informed of Contentsquare news and product updates

Business Reviews: Proactively lead and maintain ongoing relationships with Executive Sponsors through Strategic Business Reviews and Executive summaries, including sharing of best practices, thought leadership and industry trends

Drive Value: Align all partnership activities with key business objectives and measurable value outcomes, continuously demonstrate and communicate the value of our solutions to customers

Customer Advocacy: Act as the main point of contact and advocate for customers internally

Program Management: Collaborate cross-functionally with other departments within Contentsquare to aid them in the customer lifecycle, ensure the partnership's success, and ultimately secure customer renewal.

Subject Matter Expertise: Contribute to the customer’s digital CX strategy and optimization roadmap

Renewal Management: Drive renewals to successful completion in close collaboration with Sales to achieve gross retention targets

Commercial Discussions: Own the renewal process for ‘low growth’ accounts, developing and executing strategies to ensure high renewal rates and minimize churn

Upsell Identification: Collaborate with Sales teams to identify and drive growth opportunities contributing to upsell targets

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer success managementDriving renewalsUpsellsSaaSSubscription-based businessDigital customer experience metrics analysisWebMobile app architectureApp optimizationsCompetency in managing competingPersuadingProblem-solvingHard-workingHighly organizedExceptional relationship management team playerAnalytics mindset thrive in a fast-pacedDynamic environmentExceptional communicationNegotiation skillsBilingual in Spanish

Required

3-4 years experience as a customer success manager or similar customer-facing role (consulting, etc), with a strong track record of driving renewals and upsells in a SaaS or subscription-based business.

Highly organized, with the ability to manage a large and varied book of business (including differences in size, industry, and use case)

Exceptional relationship management, with an emphasis on the ability to build, maintain, and grow relationships at the executive level

Strong team player with the natural ability to collaborate effectively across departments and functions to achieve common goals while acting as the key decision-maker

Analytics mindset: comfortable analyzing digital customer experience metrics and leveraging insights to generate actionable recommendations for web and app optimizations

Proficient understanding of web and mobile app architecture, design, and development

Ability to thrive in a fast-paced, dynamic environment and effectively manage competing and changing priorities

Exceptional communication and negotiation skills, with the ability to influence and persuade at all levels of an organization

Preferred

Spanish speaking is a bonus

Company

Contentsquare

Glassdoor

3.8

The leader in digital experience analytics, Contentsquare's AI platform provides rich insight into customer behaviors, feelings and intent.

Founded in 2012

Paris, Ile-de-France, FRA

1,001-5,000 employees

http://www.contentsquare.com

H1B Sponsorship

Contentsquare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2021 (3)

2020 (3)