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Company

Original Job Post

Providence · 3 days ago

Senior Program Manager

California, United States

Full-time

Onsite

Director

$49.34/hr - $79.42/hr

8+ years exp

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Health Care

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Responsibilities

Advise on and manage complex projects within the Providence Clinical Network.

Provide subject matter expertise to drive the implementation of the Genesys cloud telephony solution across Providence ambulatory clinics.

Work collaboratively with operational leadership, technology experts, and organizational partners to deliver solutions that enable clinical caregivers.

Manage change and resolve issues across project teams and departments.

Plan, organize, direct, and supervise program activities to achieve customer satisfaction.

Utilize extensive experience and judgment to plan and accomplish goals on complex issues.

Support integration and collaboration across the health system.

Engage executive leadership and communicate progress of the program.

Facilitate processes to accomplish complex program objectives.

Ensure projects related to the program support the Providence Mission.

Qualification

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Project ManagementBusiness DevelopmentMarketingFinancial PlanningQuality ImprovementProblem-SolvingCommunicationTime ManagementProject Management Professional (PMP)CAPOther Change Management CertificationLeanSix Sigma CertificationHealthcare Organization ExperienceRevenue Cycle ExperienceGenesys Telephony System Experience

Required

Bachelor's Degree in Business Administration, Business Management, Information Services, Healthcare Administration or another clinical field of study -OR- a combination of equivalent education and experience

8+ years of experience managing programs of high priority business initiatives including managing multiple projects to achieve identified project portfolio objectives

8+ years of experience with project management methodology based upon project management principles, including experience implementing and facilitating complex decision-making structures among multiple executive stakeholders with varied interests and priorities

5+ years of experience as a presentation speaker in a professional environment

5+ years of experience developing and executing business development, marketing, communications, financial planning, and benchmarks / metrics in support of improved quality and process design

Preferred

Master's Degree in Business Administration, Business Management, Information Services, Healthcare Administration or another clinical field of study

Coursework / Training - Preferred Upon Hire: Project Management Professional (PMP), CAP or other Change Management Certification, Lean or Six Sigma Certification

4+ years of experience in a healthcare organization

4+ years of experience in Revenue Cycle

Experience with Genesys telephony system