TEKsystems · 2 days ago

Service Desk Analyst

New York, NY

Contract

Onsite

Entry, Mid Level

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Information Technology

Actively Hiring

Insider Connection @TEKsystems

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Responsibilities

Provide phone, remote, and email support for 1000+ users on Windows 10, Active Directory, MS Office 2016/365, Citrix, VPN, mobile devices, MDM, and iManage document management.

Utilize ISM (Ivanti Service Manager) as the ticketing system.

Deliver excellent customer service while troubleshooting technical issues.

Support Windows, Active Directory, MS Office, mobile devices, Citrix, and VPN problems.

Prioritize and manage user issues effectively.

Any legal experience or familiarity with document management systems is advantageous.

Qualification

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Service deskWindows 10Active directoryMicrosoft OfficeMS WordCitrixVPNDocument management systemsExperience supporting WindowsExperience supporting Active DirectoryExperience supporting MS OfficeExperience supporting mobile devicesExperience supporting CitrixExperience supporting VPN issues Level experience communication skills technical troubleshootingLegal experienceDocument management system support