Interclypse · 3 days ago

Help Desk Specialist (Senior)

Annapolis Junction, MD

Full-time

Onsite

Senior Level

7+ years exp

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Responsibilities

The Help Desk Specialist (Senior) provides telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under this Contract or predecessors. This individual serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Qualification

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Information Systems DevelopmentClient/ServerPC HardwarePC ApplicationsPC Operating SystemsHelp Desk SupportCommunicationCustomer Service

Required

Bachelor’s degree from an accredited college or university with a major in computer science, information systems, engineering, business, or a related scientific or technical discipline.

Seven (7) years of experience in business IT environments, with emphasis on PC computer hardware and applications. General experience includes, but is not limited to: information systems development, work in the client/server field, or related fields.

Five (5) years of comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk.

Demonstrated ability to communicate orally and in writing and to have a positive customer service attitude.