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Company

Original Job Post

JPMorgan Chase & Co. · 2 days ago

Quality Management Associate

Ohio, United States

Full-time

Onsite

Mid Level

3+ years exp

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Responsibilities

Provides verbal and written summaries of findings and corresponding corrective actions

Actively leads LOB feedback sessions and offers clarifying commentary as needed to support findings

Provides feedback pertaining to processes and opportunities for enhancement

Ensures testing job aids are kept current

Manages resources and operating expenses

Recommends and implements enhancements to improve effectiveness and efficiency of process

Provides coaching and feedback to the Quality Specialists/Analysts

Conducts quality reviews to ensure consistency and accuracy of evaluations

Interacts with line of business/operations, systems, and engage supporting business partners

Partner with Quality Assurance Manager on achieving the highest levels of staff performance.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Complaint handlingAuditingQuality assuranceCcb home lendingComplianceCoachingPerformance managementPresentation deliveryIssue resolutionPartnership buildingProblem-solvingLeadershipCommunicationTeamworkRisk ManagementControl ManagementMicrosoft ExcelOrganizationTime ManagementAnalytical SkillsDetail-orientedProfessionalismSelf-motivationSense of Urgency

Required

3+ years of relevant complaint handling experience in operations or management

2+ years experience in oversight functions such as auditing and/or operational quality assurance

Bachelor's degree in business, finance, or related field, or equivalent work experience

CCB Home Lending with experience in multiple disciplines/functions

Compliant Identification and Documentation requirements

Ability to work in a fast-paced environment and changing requirements

Ability to identify training needs and coach and develop team members

Demonstrates leadership skills including planning, organizing and performance management

Advanced presentation delivery

Issue Resolution and problem-solving skills

Ability to build strong partnership and create inclusive environment

Preferred

Organization and time management

Excellent written and oral communication

Analytical skills

Detail-oriented

Risk and control management

High degree of professionalism, self-motivation and sense of urgency

Microsoft Excel

Benefits

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorgan Chase & Co.

Glassdoor

4.0

With a history tracing its roots to 1799 in New York City, JPMorgan Chase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10,001+ employees

http://www.jpmorganchase.com

H1B Sponsorship

JPMorgan Chase & Co. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (2462)

2022 (3868)

2021 (3211)

2020 (2556)