200+ applicants
Tata Consultancy Services · 2 days ago
EUC - Remote Desktop Support
Webster, NY
Full-time
Remote
Entry, Mid Level
3+ years exp
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Responsibilities
Deploy software and hardware
Troubleshoot and deploy end-user compute devices including Laptop/Desktop/O365/Hardware/COTS and Mobile applications
Basic troubleshooting on Application Support
Troubleshooting on VPN software and Collaboration tools
Troubleshooting on Password Reset tools and Remote Control tools
Strong knowledge of Microsoft-based operating systems and Office applications
Work experience in ServiceNow
English proficiency/Good Communication in the local language
Knowledge of Service Management/ITIL processes
Provide onsite support as per site categorization to provide operational and technical support
Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users
Basic IT hardware troubleshooting skills with Windows 10/11 OS imaging and troubleshooting skills
MS Office and Outlook troubleshooting and Basic networking skills
Moving equipment weighing up to 50 lbs
Server Touch support Services
Video Conferencing/Projector/Printer basics troubleshooting
Overseeing receiving, distribution, and asset inventory
Adhere to all warehousing, handling, and shipping legislation requirements
Perform support for application certifications and deployment for endpoint software
Coordinate with third parties as necessary to keep Equipment and Software in good working order
PC Asset Support: Add, Move, Change, Update, Reassign of laptop/desktop devices
Manage hard and soft break-fix services for laptops and desktops. Laptop and Desktop support admin with PC cycle and IMACD experience
Including the inventory management of new and redeployable assets. Asset management (Asset tagging or scanning, updating the Asset database with all changes performed or reported to maintain up-to-date and valid data in the CMDB)
PC configuration of new and redeploying (used) PCs in inventory. Including domain joins, copying/reloading of data, profile creation, adding printers, network & wireless configuration, reinstallation of software, applying patches, post-installation validations of all activities, end-user training of any new hardware/software/ etc
Data wipe and recycle of retired PCs following disposal procedures and legal hold guidelines
Provide IT training to New Hires. IT training includes standard pc set up items such as bitlocker passwords
PC break/fix support. Assist with hardware warranty support, if there is an agreement in place with the manufacturer be the user’s advocate in opening a ticket and arranging an appointment to have parts repaired or replaced
Provide a Loaner PC during repair or when the new PC is not in inventory. Wiping and re-imaging between users and backing up/copying end-user data when necessary
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by the vendor
Provide hardware and software support for remote users including shipping (and receiving) of equipment, or scheduling of 3rd party vendor support when necessary
End to End Ticket Management – IM, PM & CM
Qualification
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Required
Experience in End User Computing – Remote Desktop support
Service Management
Service Now
Knowledge of ITIL processes
Windows Domain knowledge
Deploy software and hardware
Troubleshooting and deploying end user compute devices including Laptop/ Desktop/O365/ Hardware/COTS and Mobile applications
Basic troubleshooting on Application Support
Troubleshooting on VPN software and Collaboration tools
Troubleshooting on Password Reset tools and Remote Control tools
Strong knowledge of Microsoft based operating systems and Office applications
Working experience in ServiceNow
English proficiency / Good Communication in local language
Knowledge on Service Management / ITIL process
Provide onsite support as per site categorization to provide operational and technical support
Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users
Basic IT hardware troubleshooting skills with Windows 10/11 OS imaging and troubleshooting skills
MS Office and outlook troubleshooting and Basic networking skills
Moving equipment weighing up to 50 lbs
Server Touch support Services
Video Conferencing/Projector/Printer basics troubleshooting
Overseeing receiving, distribution and asset inventory
Adhere to all warehousing, handling and shipping legislation requirements
Perform support for application certifications and deployment for endpoint software
Coordinate with third parties as necessary to keep Equipment and Software in good working order
PC Asset Support: Add, Move, Change, Update, Reassign of laptop / desktop devices
Manage hard and soft break fix services for laptops and desktops. Laptop and Desktop support admin with PC cycle and IMACD experience
Including the inventory management of new and redeployable assets. Asset management (Asset tagging or scanning, updating the Asset database with all changes performed or reported to maintain up to date and valid data in the CMDB)
PC configuration of new and redeploying (used) PCs in inventory. Including domain joins, copying/reloading of data, profile creation, adding printers, network & wireless configuration, reinstallation of software, applying patches, post installation validations of all activities, end user training of any new hardware/software/ etc
Data wipe and recycle of retired PCs following disposal procedures and legal hold guidelines
Provide IT training to New Hires. IT training includes standard pc set up items such as bitlocker passwords
PC break/fix support. Assist with hardware warranty support, if there is an agreement in place with the manufacturer be the user’s advocate in opening a ticket and arranging an appointment to have parts repaired or replaced
Provide a Loaner PC during repair or when the new PC is not in inventory. Wiping and re-imaging between users and backing up/copying end user data when necessary
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by the vendor
Provide hardware and software support for remote users including shipping (and receiving) of equipment, or scheduling of 3rd party vendor support when necessary
End to End Ticket Management – IM, PM & CM
Company
Tata Consultancy Services
Tata Consultancy Services is a multinational information technology services, business solutions and consulting company based in India.
10,001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (6766)
2022 (10550)
2021 (11696)
2020 (10701)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO· nse:TCS
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Ananth Krishnan
Chief Technology Officer
Recent News
Bangladesh Posts English
2024-04-23
Telegraph India
2024-04-15
2024-04-14
Company data provided by crunchbase
