196 applicants

Company

Original Job Post

Remitly · 3 days ago

Principal Program Manager, Voice of Customer

Seattle, WA

Full-time

Hybrid

Director

$176K/yr - $220K/yr

8+ years exp

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Responsibilities

Define, monitor, and report on VOC program metrics to executive leadership.

Establish and refine feedback loops to identify customer issues and influence product changes.

Design and manage programs that scale VOC efforts and use customer insights throughout Remitly.

Define and improve product strategy, roadmap, and prioritization, balancing immediate needs with long-term goals.

Resolve inefficiencies in applying VOC insights, proposing new technical and operational solutions.

Oversee project plans from start to finish, ensuring partner collaboration and delivery.

Facilitate incident management and escalation processes.

Guide cultural change.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Program managementCustomer experienceTechnical trade-offsTrend analysisSQLProblem-solvingCommunicationLeadershipCommitment

Required

8+ years in program management or related fields, with a focus on customer experience.

5+ years leading initiatives that enhance customer experience metrics and lead substantial change.

Experience with voice of customer programs and are willing to sweat the details and dive in to solve customer pain points

Program management skills, can steer projects from concept to execution.

Experience influencing product decisions and prioritizing projects alongside product teams.

Navigate complex technical trade-offs, balancing short-term impacts with strategic goals.

Analytical capabilities, familiar with trend analysis and pattern recognition.

Basic to intermediate SQL skill.

Experience communicating well, and leading change with partners and senior leaders

A deep commitment to our mission.

Benefits

Flexible paid time off

Health, dental, and vision benefits + 401k plan with company matching

Paid parental, medical, military and family care leave

Mental Health & Family Forming Benefits

Employee Stock Purchase Plan (ESPP)

Continuing education and corridor travel benefits

Company

Remitly

Glassdoor

3.9

Remitly is a mobile payments service that enables users to make person-to-person international money transfers.

Founded in 2011

Seattle, Washington, USA

1,001-5,000 employees

http://www.remitly.com

H1B Sponsorship

Remitly has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (36)

2022 (49)

2021 (33)

2020 (12)