Great Dwellings · 2 days ago

Service Administrator

United States

Full-time

Remote

Entry Level

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Property ManagementReal Estate

Insider Connection @Great Dwellings

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Responsibilities

Collecting and reporting on company Repair and Maintenance income and profit

Collecting and reporting on the daily timeliness and efficacy of the company’s maintenance and repair functions

Receiving inbound service requests and assisting in triage, scheduling, and tracking of service efforts

Taking a role in maintenance scheduling and tracking

Facilitating communication with owners about maintenance, repairs, waiting parts, approvals, and service changes

Communicating repair and related events with guests

Coordinating with the remote concierge team, maintenance personnel, and stakeholders for corrective actions

Obtaining Vendor quotes

Assisting in communicating owner work orders, statements, and invoices

Reviewing onboarding form submissions and inspection reports

Communicating questions, findings, and action-items

Scheduling deep cleans and photoshoots for onboarding properties

Assisting in issue escalations as needed

Qualification

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MS Office ProficiencySoftware ProficiencyQuick Task CompletionVerbal CommunicationWritten CommunicationProblem-SolvingSelf-MotivatedResults-OrientedCustomer ServiceShort-term rentalsProperty management DC Metropolitan Area