monday.com · 5 days ago

IT Help Desk

New York, United States

Full-time

Hybrid

Entry, Mid Level

$65K/yr - $85K/yr

2+ years exp

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Responsibilities

Provide 1st level support to all monday.com employees globally.

Respond to IT support tickets, troubleshoot hardware and software issues for Apple and Microsoft products.

Resolve emergency support activities such as fixing meeting room hardware and urgent laptop issues.

Support internal users with workstation-related problems.

Offer basic network assistance for LAN, Wireless, VPN.

Configure, install, and maintain office technical equipment like laptops, printers, and monitors.

Work with A/V conferencing systems for internal/external meetings or company events.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT SystemsNetworksMacOSChromeGoogle WorkspaceTicket ManagementJira/AtlassianHardware ExperienceComputer HardwareSoftware InstallationSoftware AdministrationG-SuiteMicrosoft Office 365Okta/V Conferencing SystemsZoomCrestronCustomer Service Oriented Communication Skills Work in Fast-Paced Environment Analytical SkillsProblem Solving SkillsAttention to DetailsAdvanced Troubleshooting SkillsMulti-Tasking SkillsKnowledge in JAMFOrganizational skillsTime management

Required

2+ years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, Ticket management via Jira/Atlassian or similar, hardware experience)

Excellent ability to install, administer and troubleshoot computer hardware, software

Solid understanding of G-suite/Microsoft Office 365

Experience with Okta

Working knowledge of A/V conferencing systems (Zoom, Crestron)

Customer service oriented, strong communication skills and ability to work in fact paced environment

Excellent analytical and problem solving skills with attention to details

Advanced troubleshooting and multi-tasking skills