Interclypse · 3 days ago
User Experience Designer/Service Designer (Senior)
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ConsultingInformation Technology
Insider Connection @Interclypse
Responsibilities
Bring best practices in human centered design to support initiatives across the state to holistically improve users’ end-to-end experiences with state services.
Be a champion for user needs and guide designers, researchers, content strategists as well as technical teams on projects with state agencies.
Engage with stakeholders across organizations in order to build customer understanding, solve challenging problems, and empower teams to collaboratively develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance.
Communicate user research findings and insights through appropriate artifacts including personas, journey maps, wireframes and prototypes.
Qualification
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Required
Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or other relevant technical degrees
5 years experience in user experience and service design
Preferred
Experience planning and facilitating workshops, meetings and/or other interactive sessions in order to gather feedback and insight from key customers and stakeholders to determine operational needs and changes to the program
Benefits
Personal Time Off (PTO) for vacations, holidays, illnesses
Parental Leave
Bereavement Leave
Jury Duty Leave
Retirement: Unlimited 401K match up to 8% of your salary up to the federal maximum
Financial education and planning support
Health Insurance (Medical, Dental, Vision)
Health Savings Account (HSA)
Medical and Dependent Care Flexible Spending Accounts (FSA)
Employee Assistance Program
Life Insurance
Accidental Death and Dismemberment Insurance
Disability: Short-term and long-term disability coverage
Educational support
Company apparel
Social events: Holiday Party, Spring Picnic, Fall Picnic, happy hours and more.
Access to group rates for voluntary benefits such as Accident, Hospital Indemnity, Critical Illness, Pet Insurance, and Identity Theft Protection