59 applicants
This job has closed.
Optum · 2 days ago
Sr. Account Manager Client Service
New York, NY
Full-time
Remote
Senior Level
$88K/yr - $173K/yr
5+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesEducationHealth Care
Insider Connection @Optum
Responsibilities
Facilitate/leads all operational ongoing maintenance (benefit updates, file updates, etc.) & ensure it is successfully executed on
Lead 1/1 readiness activities; lead daily 1/1 updates/progress reports with client and internal functional partners
Facilitate training of all OptumRx client-facing systems & tools
Able to initiate end-to-end operational readiness project plans, including identifying task duration, sequence, team resourcing, and dependencies of tasks while successfully managing projects to full execution
Own the day-to-day service experience of customers by working with the Operations Team and other functional partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
Leads resolution of all escalated requests by working with the Operations Service Team, and conducting customer consultations as required
Develop and maintain strong relationship with internal partners in Operations Service Team to manage customer service experience
Coordinate activities to support impact reporting, root cause analysis, and full remediation
Ability to develop, negotiate, analyze, interpret, and implement SOPs and reporting
Med D/Medicaid; understands CMS compliance requirements & relationship to STAR ratings, delivers guidance memos to client; leads activities related to Corrective Action Plans (CAPs); provide consultative support to our clients
Proactively identifies and leads Process Improvements based on client feedback and/or internal breakdowns/hurdles
Able to initiate end-to-end operational readiness project plans and successfully manage projects to full execution
Recognizes cost avoidance opportunities and offers solutions
Serves as a mentor to Account Manager and CSM roles
Seeks stretch opportunities to expand knowledge and skillsets
Establish and maintain strong and appropriate relationships with customers to maintain consistency and drive client satisfaction
Maintain client action logs and facilitate regular cadence of discussions to review
Conduct meetings with customers to identify issues / trends and analyze root causes to determine corrective action steps as necessary
Demonstrate a high level of knowledge pertaining to the customer's specific benefit design
Ability to develop, negotiate, interpret/translate, communicate, and execute client requirements
Ability to recognize, anticipate and manage downstream impacts to ensure project success/client satisfaction
Demonstrates a high level of industry knowledge; seen as a consultative resource focused on best practices and optimal outcomes
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
5+ years of external client-facing Healthcare Account Management
3+ years of Project Management experience (PBM/Health Plan preferred)
3+ years of experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions
Med D/Medicaid; has experience with CMS and their relation to the pharmacy benefit
Preferred
3+ years PBM project management experience
Experience and understanding of PBM Client impact reporting, root cause analysis and full remediation
Solid experience development large project timelines, driving cross functional project teams, to meet project deadline
Experience with 1.1 PBM client readiness
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10,001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (470)
2022 (822)
2021 (646)
2020 (458)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
CEO
J
Jay Green
Chief Financial Officer
Recent News
2024-05-31
Business Journals
2024-05-27
Company data provided by crunchbase
