Peraton · 3 days ago

Help Desk Support Specialist

USA

Full-time

Onsite

Entry Level

$66K/yr - $106K/yr

2+ years exp

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Responsibilities

Provide basic Command, Control, Communications, Computers and Information Management (C4IM) Service Support.

Support End-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers & scanners.

Process NIPR, SIPR & VPN account requests.

Maintain NIPR and SIPR Microsoft Active Directory (AD) user and computer accounts.

Enter daily work in an internal contractor ticketing system and ITSM.

Install and configure Army NIPR/SIPRNet images on computers.

Perform hardware/software additions, moves, and changes.

Support Team requirements as necessary.

Participate in mobility administration as needed by the organization (iPhones).

Analyze system faults, troubleshoot, and run diagnostic tests on hardware to detect problems.

Provide weekly and monthly status reports documenting work performed.

Qualification

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System AdministrationTechnical PracticesActive Directory AdministrationWindows Desktop SupportMS Office SupportActive DOD Secret ClearanceComptia Security+ CertificationComputing Environment CertificationProblem-SolvingCommunicationRelationship BuildingMulti-Tasking