Be an early applicantLess than 25 applicants

This job has closed.

Company

Original Job Post

Arelion · 2 days ago

Delivery Project Manager

Herndon, VA

Full-time

Onsite

Senior Level

5+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Cloud ComputingNetwork Security

Culture & Values

Insider Connection @Arelion

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Support the Delivery organizations on their technical queries.

Take on delivery projects and ensure that required internal units receive their activities and tasks

Supervise the order by continuous contact with involved internal units and suppliers.

Provide continuous status updates and feedback on deviating issues to customer

Follow-up with internal tasks and ensure completion.

Ensure correct registration of all service components in support systems.

Co-ordination of field engineers throughout delivery process including testing and service activation

Lead troubleshooting as necessary, with involved stakeholders

Send documentation according to Arelion Delivery process to customer.

Collect and store test protocols.

Manage local tails, cross connects and CPE with suppliers

Escalation of any issues that may affect the communicated RFS date

Manage Early Life support for delivered service.

Support Sales in customer meetings regarding delivery related questions

Work as an advisor and cooperate with Operation Developers within Customer Operations.

Work closely with Product Management when new products are going to be launched and inform Delivery about the very same

Responsible for organizing trainings or conducting them to Delivery coordinators for new and existing techniques and for documenting guidelines for how to handle special solutions.

You may be involved in the whole service life cycle to generate value for our customers.

Top customers have a dedicated Delivery Project Manager within the Service Delivery team. You may be part of an account team facing those customers together with Sales & Solution Engineers. This creates a better relationship, and your role will be to maintain and improve this with your assigned customer(s).

Customer / internal meetings (physical, video or. phone); be able to run a structured meeting and provide clear feedback

Draft and define a project plan and be comfortable to present and walk customers through this as required.

Define non-standard processes and align them within the organization.

Assist in reporting and demonstrate ability to follow up on high order volumes simultaneously by adopting appropriate tools.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Service deliveryTelecommunications technologiesEthernetWdmIpFibreColocationNetwork buildLive service troubleshootingField engineer experienceInstallation / commissioningFluent englishPost-secondary education/university degreeRecognized framework itilRecognized framework scrumEthernet & ip services layer 2Ethernet & ip services diaEthernet & ip services cloud… knowledge of popular coding languages eg. sqlAgile frameworks (eg. github) knowledge of popular coding languages python knowledge of popular coding languages javaProject managementRecord of project management/service delivery successProblem-solvingHard-working think out of the boxCustomer care/facing experience is desirableStress resistantHigh motivation

Required

A minimum of five-ten (5-10) plus experience in Service Delivery within the telecommunications’ industry

Proven understanding in telecommunications’ technologies such as Ethernet, WDM, IP, Fibre and Colocation alongside knowledge in network build and design

Ability to think out of the box

Experience on live Service Troubleshooting

Field engineer experience – installation / commissioning is a plus

Fluent English (written and spoken) is essential

Post-secondary education/university degree is desirable

Experience of working to recognized framework (ITIL, SCRUM), or a similar project management framework is a big plus

Ethernet & IP Services (Layer 2, DIA, Cloud…)

Special Requirements: Customer Care/Facing experience is desirable

Stress resistant and able to manage your work alongside achieving challenging objectives

High motivation in order to keep overview and assure successful finalization of all tasks under time pressure

Good knowledge of popular coding languages (eg. SQL, Python, Java) and agile frameworks (eg. GitHub)

Must have previous experience of working in a Service Delivery environment within a telecommunications company