USAJOBS · 2 days ago

Information Technology Specialist (Systems Administration/Customer Support)

Fort Detrick, MD

Full-time

Onsite

Entry, Mid Level

3+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

ConsultingGovernment

Insider Connection @USAJOBS

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Serve in the Operations and Network Control Center to provide operational oversight of electronic messaging systems.

Manage all phases of the Message Conversion System infrastructure.

Serve as a worldwide help desk for all Message Conversion System database problems.

Open trouble tickets and forward them to the appropriate Service Agency.

Troubleshoot a variety of problems reported by users on a global basis in support of the Organizational Message System programs.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Testing Designated PositionIrregular Work HoursMission Essential DesignationDOD Publication 8570.01-M CertificationTechnical AssistanceMonitoring Communications NetworksIT Systems TroubleshootingLog MaintenanceDatabase ManagementSpecialized ExperienceProblem-SolvingAttention to DetailCustomer ServiceOral Communication

Required

Top Secret security clearance for access

Testing Designated Position subject to pre-employment screening and random drug testing

Ability to work during irregular work hours including evenings, weekends, holidays, and varying schedules

Mission Essential designation requiring reporting to work during contingency operations, natural disasters, extreme weather, or other emergency situations

Certification/recertification as outlined in DOD Publication 8570.01-M Information Assurance Workforce Improvement Program

One year of specialized experience in technical assistance, monitoring communications networks, troubleshooting IT systems, and maintaining logs and databases

Specialized experience must include IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills