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Company

Original Job Post

University of California Office of the President · 2 days ago

Sr. Servicenow Developer

Oakland, CA

Full-time

Remote

Senior Level

$106K/yr - $201K/yr

8+ years exp

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Responsibilities

Provide on-going production and end user support. Provide administration functions such as managing users, workflows, tables, and data. Ensure application tool meets security industry standards or best practices. Identify system deficiencies and recommend solutions. Follow established IT department procedures, such as change control and release management. Understands and applies industry practices, community standards and department policies and procedures relating to work assignments. Negotiates project plans with stakeholders, interacts with senior level and internal personnel. May lead a team of IT or Business professionals. Support of the operation and delivery to agreed service levels.

Performs data modeling, performance and integration testing and builds interfaces for a variety of internal and external constituents. Monitors and employs source code control techniques and configuration management. Ensure tool configuration is consistent across development, test, QA and production environments. Knowledge and understanding of the relationships and integrations via Active Directory and other identity management systems, APIs, and other tools.

Plans, designs, develop, modify, debugs, deploys and evaluates complex software for functional areas. Analyzes the design and use of complex data sources. Applies moderate to complex programming security practices. Negotiates, develops and executes moderate to complex test plans. Develops system implementation plans. Negotiates with stakeholders on the creation of software specifications or requirements.

Provides and develops user training related to the use of ServiceNow. Demonstrate ability to document application configuration and system workflows. Trains users in the implementation of system as needed. Develops both conceptual and detailed data models for projects. Initiates, designs or modifies processes and procedures where standardized policies or procedures may not exist.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowSoftware designObject-oriented programmingAPI integrationsTestingTechnical documentationCode librariesSOAPRESTJSONIncident responseProposal writingProblem-solvingEffective communicationInterpersonal skillsCustomer service learnMeet deadlinesServiceNow Service PortalServiceNow Discovery ToolsAWS Cloud ApplicationsCertified System AdministratorCertified Implementation SpecialistCertified Application DeveloperAgile Methodologies

Required

Min 8 years of relevant IT work experience, inclusive of at least 5 years of experience in ServiceNow.

Advanced skills and experience administering ServiceNow environments, scripting and custom/scoped applications in ServiceNow.

Advanced skills associated with software design, modification, implementation and deployment, including object-oriented programming concepts.

Ability to create software specifications.

Demonstrated ability to understand functional needs and how systems can support those needs.

Demonstrated ability to develop conversion and system implementation plans.

Thorough experience with identification and use of code libraries and open-source forums.

Experience with API integrations (SOAP, REST, and JSON).

Demonstrated software repository skills.

Demonstrated testing and test planning skills.

Experience in incident response and demonstrated broad problem-solving skills, including error examination, analysis and technical recommendations on the ServiceNow platform or related systems.

Demonstrated ability to contribute technical narrative to proposals.

Ability to write technical documentation in a clear and concise manner.

Demonstrated effective communication and interpersonal skills.

Ability to communicate technical information to technical and non-technical personnel at various levels in the organization.

Strong customer service and interpersonal skills.

Ability to learn effectively and meet deadlines.

Bachelor's degree in related area and / or equivalent experience / training.

Completion of ServiceNow Fundamentals.

Preferred

Experience with ServiceNow Service Portal.

Experience with ServiceNow Discovery tools.

Experience with AWS Cloud applications and integrations with ServiceNow.

Experience with Agile methodologies.

Completion of at least one of the following: Certified System Administrator, Certified Implementation Specialist, Certified Application Developer.

Company

University of California Office of the President

Glassdoor

3.8

The Office of the President is the system wide headquarters of the University of California, managing its fiscal and business operations, and supporting the academic and research missions across its campuses, labs and medical centers.

Oakland, California, USA

1,001-5,000 employees