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USAA · 2 days ago
Business Support Analyst Lead – Workforce Planning & Forecasting
Chesapeake, VA
Full-time
Hybrid
Senior Level
$109K/yr - $196K/yr
8+ years exp
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Responsibilities
Evaluates complex business data and trends to recommend changes in methods or procedures.
Provides support and direction to team members with identifying and solving opportunities.
Produces complex work deliverables in support of departmental and enterprise initiatives.
Manages projects, mentors team members, and participates in larger initiatives.
Represents the business as a subject matter expert.
Maintains system and business knowledge, identifies training needs, and implements plans.
Plans and designs business processes to improve efficiency.
Provides insight, analyses, advice, and recommendations to keep business on plan.
Gathers information, analyzes data to identify business optimization opportunities.
Supports team with analysis, contributes to strategic discussions and recommendations.
Develops/advises on policies, standards, risk management, and controls.
Coaches and provides training for team members.
Ensures risks associated with business activities are effectively managed.
Qualification
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Required
Bachelor’s degree or 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
Knowledge of business operations and systems/business requirements processes.
Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise-wide business processes.
Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.
Experience applying best practices to identifying and interpreting trends or patterns in data to develop recommendations to improve business operations.
Preferred
Progressive experience in workforce management including forecasting, scheduling, and capacity management in a Contact Center work environment.
Experience leading and/or participating in programs/projects related to workforce planning.
Experience with IVR and routing methodologies, reporting and application.
Demonstrated experience with collaboration across multiple business partners to train and socialize solutions.
Benefits
Comprehensive medical, dental, and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays and 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10,001+ employees
H1B Sponsorship
USAA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (45)
2022 (160)
2021 (29)
Funding
Current Stage
Late StageLeadership Team
Dana Simmons
Executive Vice President, CEO Chief of Staff
Chris Flint
SVP and General Manager, Life and Health Insurance
Recent News
2024-05-17
Coverager - Insurance news and insights
2024-05-01
Company data provided by crunchbase
