135 applicants
Escape Ensemble Consulting ยท 2 days ago
Virtual Research & Scheduling Assistant - Entry Level
Philadelphia, PA
Full-time
Onsite
Entry Level
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Insider Connection @Escape Ensemble Consulting
Responsibilities
Reservation Management: Process hotel reservations accurately and efficiently, including room bookings, upgrades, cancellations, and modifications, according to client preferences and specifications
Booking Coordination: Coordinate bookings with hotels and resorts worldwide to secure the best available options for clients, taking into account their preferences, budget, and any special requirements
Client Communication: Communicate with clients via phone, email, and live chat to assist with booking inquiries, provide hotel recommendations, and address any questions or concerns promptly and professionally
Rate Negotiation: Negotiate rates and terms with hotels and resorts to ensure competitive pricing and value-added amenities for our clients while maintaining positive relationships with hotel partners
Confirmation and Documentation: Confirm hotel reservations with clients and hotels, providing detailed confirmation documents and instructions to ensure a smooth check-in process for clients
Payment Processing: Process payments for hotel reservations, collect deposits, and manage invoicing and billing in accordance with company policies and procedures
Travel Assistance: Provide clients with essential information about their hotel accommodations, including location, amenities, check-in/check-out times, and any additional services or requirements
Problem Resolution: Handle any issues or concerns related to hotel reservations, such as overbookings, room discrepancies, or service complaints, ensuring timely resolution and client satisfaction
Qualification
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Required
Previous experience in hotel reservations, customer service, or a related field, preferably within the travel industry
Excellent communication and interpersonal skills, with the ability to interact with clients and hotel staff professionally and courteously
Strong organizational skills and attention to detail, with the ability to manage multiple reservations and priorities effectively
Proficiency in using reservation systems, booking platforms, and Microsoft Office Suite
Self-motivated and able to work independently in a remote environment
Knowledge of hotel industry trends, properties, and destinations
Ability to adapt to changing priorities and work effectively under pressure
Benefits
Flexible remote work arrangement
Competitive pay with opportunities for performance-based bonuses
Comprehensive training and professional development opportunities
Travel perks and discounts on personal travel bookings
Supportive and collaborative team environment
Company
Escape Ensemble Consulting
Escape Consulting Travel Agency is your premier partner in crafting unforgettable travel experiences tailored to your unique desires.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
