Magical Destinations Travel · 2 days ago

REMOTE Customer Success Manager

Des Moines, IA

Full-time

Remote

Entry, Mid Level

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Consumer Services

Insider Connection @Magical Destinations Travel

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Exemplify our Core Values and Mission Statement to live out our culture.

Foster teamwork by collaborating with and helping teammates with a positive and professional attitude.

Surprising & delighting each client.

Innovation on how we can be doing this more often and more consistently.

No one falls through the cracks!

Responding to client requests and questions as directed.

Applying for payments & sending out payment reminders.

Managing flight changes & seat assignments.

Concierge-related details for clients, such as spa, touring, dinner reservations.

Corresponding with clients on preferences, assisting with arranging surprises & welcome notes; and notifying hotels of client preferences no later than 1 week before departure.

Preparing client documents & travel tips, either electronically or hard copies – advising of what should be printed, etc. no later than 3 weeks before departure.

As needed, assisting with distributing information to and coordinating internal and/ or team needs.

Updating daily activity, reporting, and status in cloud-based CRM.

Set schedules and manage time effectively and efficiently.

Managing client profiles & bookings.

Serving as backup travel support/main point of contact as needed in case of emergencies (can occur outside of normal office hours).

Continue to grow in savvy and proficiency to implement tools to heighten our remote workplace culture.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

High degree of autonomyCapability of working remotelyDriven self-starterPositive thinkerProactiveTrustworthyFlexibilityCreativitySelf-disciplineTeam player