CommerceIQ · 2 days ago

Customer Success Manager, Advertising

Seattle, WA

Full-time

Onsite

Senior Level

5+ years exp

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AnalyticsConsumer Goods

Insider Connection @CommerceIQ

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Responsibilities

Understand customer needs, plan, organize and manage all phases of a joint success plan, and focus on using the product to meet customer needs

Act as an expert on the CommerceIQ platform, providing training, answering questions, and troubleshooting customer issues

Manage client's advertising budget and drive success

Guide customers on ecommerce advertising strategies to drive growth

Perform deep data analysis to answer strategic questions and drive action

Showcase the value of the platform and impact client's KPIs throughout the engagement period

Collaborate with internal teams to shape new features

Take ownership of customer service requests by coordinating with technical support and engineer teams

Advise Sales team on upselling & cross-selling opportunities for customer success

Qualification

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Advertising EngagementEcommerce MarketingAmazon Search MarketingBudget ManagementContent OptimizationPromotion PlanningExcelRisk ManagementClient Relationship ManagementRenewal ManagementSaaS Industry ExperienceProblem-SolvingAnalyticalProject ManagementCommunication

Required

Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field

5+ total years of professional work experience

3+ years experience in running media and advertising engagement with customers, in a consulting/agency role

Experience in managing ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands

Experience managing Amazon search (AMS) and display (DSP) marketing budgets in the multi-million dollar range

Well versed in Bid and Budget management, content optimization, and promotion planning

An analytical approach to problem-solving with advanced Excel skills

Project management experience and ability to anticipate and mitigate risks

Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies

Excellent presentation and communication skills including both oral and written

Track record of retaining and renewing Enterprise customers in the SaaS space