Grace Hill · 2 days ago

Customer Success Manager

Denver, CO

Full-time

Onsite

Mid Level

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Responsibilities

Establish and maintain strong, trust-based relationships with key customers

Regularly interact with customers to understand their goals, challenges, and overall satisfaction

Serve as a primary point of contact for customer inquiries and escalations

Collaborate with the Onboarding Specialists to develop onboarding plans and ensure successful product implementation

Educate customers on product features and best practices to drive adoption and maximize value

Monitor customer health indicators and proactively address issues to prevent churn

Develop and execute customer success plans to ensure ongoing satisfaction and value realization

Collaborate cross-functionally with other departments in Grace Hill such as Finance, Support, and Sales to assure Customer satisfaction

Analyze customer data to identify trends, areas of improvement, and opportunities for enhancing the customer experience

Create and deliver regular reports on customer success metrics

Gather customer feedback and convey insights to the product and development teams for continuous improvement

Collaborate with other departments to advocate for customer needs and help shape the product roadmap

Qualification

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Customer-Facing ExperienceCRM ProficiencyCustomer Success Tools ProficiencyMeeting TargetsProblem-SolvingCommunicationInterpersonalCustomer-CentricOrganizationalTime-ManagementGoal-Oriented