26 applicants
Amadeus · 2 days ago
ServiceNow Administrator
Miami, FL
Full-time
Hybrid
Mid Level
3+ years exp
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Responsibilities
Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications.
Perform day-to-day administration of the ServiceNow platform.
Configure and enhance core application components, including Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting.
Create and maintain a detailed view of the ServiceNow architecture.
Participate in the deployment of features and ServiceNow releases.
Assist in troubleshooting patch/release management issues.
Contribute to ServiceNow software releases through configuration tasks and feature delivery.
Research and stay current in ServiceNow products and applicable integrated technologies.
Collaborate with team members to design best solutions for technical issues.
Make recommendations and participate in implementing ServiceNow requirements.
Perform installation and testing of updates and new releases.
Create and use update sets to move configurations between systems.
Build reports, gauges, and home pages.
Maintain Service Level Agreement (SLA) and monitor SLA workflows.
Qualification
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Required
B.S. in computer science/IT or other relevant field or a minimum of 3 years of experience with ServiceNow platform administration, ongoing operations, and maintenance of the environment
3+ years of ServiceNow System Administrator and Development experience
ServiceNow Systems Administrator Certification
Experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS
Experience with LDAP integration and Web Service integration such as API Web Services
Experience with ServiceNow development APIs and Single Sign-On configuration and administration
Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
Experience with ServiceNow ITSM, ITOM, HWAM, SWAM, and SPM modules
Experience coordinating between cross-functional teams
Solid understanding of technology operations
Solid understanding of IT strategy, architecture, engineering, operations, policy, processes, standards, organizational design, governance, change management, enabling technology and program delivery
Ability to work in a hybrid work model from Miami, Florida or from Orlando, Florida
Preferred
ServiceNow Implementation Specialist and ITIL certifications preferred
Certified Implementation Specialist preferred
Benefits
Flexible working model
Global work environment
Learning opportunities
Attractive remuneration packages
Diverse and inclusive community
Company
Amadeus
Amadeus is a transaction processor providing transaction processing power and technology solutions for the travel and tourism industry. It is a sub-organization of Amadeus.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-04-29IPO· bme:AMS
2005-07-25Acquired· by BC Partners ($5.23B)
Leadership Team
L
Luis Maroto
President & CEO
Scott Falconer
Executive Vice President - Media Solutions
Recent News
Business Wire
2024-06-05
MarketScreener
2024-06-05
2024-06-05
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