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Talentify.io · 2 days ago
Service Desk / NOC Supervisor
United States
Full-time
Remote
Entry Level
$40/hr - $40/hr
1+ years exp
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Responsibilities
Responsible for 24 x 7 service desk intake operations
Provide daily direction and communication to the team to ensure timely & quality execution against client contracts and SLA’s
Monitor calls and identify opportunities for training
Deliver committed SLAs across all channels
Maintain the highest level of customer satisfaction
Qualification
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Required
High School or GED
Must be a United States Citizen
1+ years of service delivery experience
Experience leading a team of technical support agents focused on customer service
Strong experience in providing excellent customer service to clients
Preferred
Associate or Bachelor's degree
Certifications pertinent to technology area(s) of expertise
Experience with a CMS - ServiceNow
Experience with audio-visual, corporate video, and/or IT related systems
AVIXA CTS Certification
Company
Talentify.io
Talentify.io exist to conceive and develop solutions that enable organizational leaders to cultivate a great work environment.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.5MKey Investors
Cielo Talent
2018-01-11Corporate Round· Undisclosed
2015-05-05Pre Seed· $0.5M
Leadership Team
Othamar Gama Filho
Co-Founder & CEO
Company data provided by crunchbase
