46 applicants
Thermo Fisher Scientific · 3 days ago
Technical Support Application Specialist
Tewksbury, MA
Full-time
Onsite
Senior Level
5+ years exp
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Responsibilities
Responsible for providing technical assistance for the Product Inspection line.
Take ownership of application related cases and proactively provide solutions to global customers.
Record and track customer issues using the SalesForce Case Management system.
Focus expertise in Checkweighing systems while covering all PI product lines (Checkweighers, Metal Detection and X-ray).
Ensure customers receive first-class remote service and support in line with service agreements.
Provide general troubleshooting through knowledgebase articles, how-to guides, and other documentation.
Manage the escalation process when required to meet customer's needs.
Provide internal support to other departments on technical aspects.
Deliver technical training to customers and help improve product user experience.
Provide Field Service support on a case-by-case basis and coordinate with the FS Team.
Follow up cases to implement and improve Customer Allegiance Score (CAS).
Participate in Engineering and R&D meetings for product updates and upgrades.
Broadcast relevant new features and product improvements to Field Service/Application.
Qualification
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Required
Bachelor’s or Master degree preferred in Electronic, Mechanical or Mechatronic engineering or equivalent years of work experience with demonstrated required skills
Basic knowledge of radiation measurement technology is a plus
Knowledge of mechanics
A minimum of 5+ years of experience in Field Service and/or Technical Support, preferably in an industrial equipment-manufacturing environment
Experience with the product type specified in the key responsibilities section is highly recommended
Must be able to communicate effectively with a wide variety of people and have strong interpersonal skills
Have a thirst for continuing improvement through the use of innovative technology solutions
Proficient in Microsoft applications including Microsoft office
Strong analytical skills
Organizational skills with an ability to prioritize manage time effectively and meet agreed deadlines
Effective interpersonal, communication and listening skills
A dedication and commitment towards displaying a professional and positive attitude to work
An ability to think strategically and laterally in order to maximize business opportunities
An initiative taker who has the ability to work autonomously, and has an enthusiastic, energetic and positive attitude while being a supportive team player
Ability to create and foster meaningful and beneficial partnerships with our customers
Ability and willingness to travel 15% of time in a yearly basis as required
Fluent in spoken and written English, any additional language will be a plus
Valid Driving License
Preferred
Prior training experience desired
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10,001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (173)
2022 (314)
2021 (349)
2020 (251)
Funding
Current Stage
Public CompanyTotal Funding
$11.05BKey Investors
National Grid
2023-08-07Post Ipo Debt· $2.95B
2023-03-27Grant· $0.5M
2022-11-15Post Ipo Debt· $1.29B
Leadership Team
Daniella Cramp
Senior Vice President and President
Frederick Lowery
Senior Vice President Thermo Fisher and President Customer Channels
Recent News
2024-05-26
Company data provided by crunchbase
