30 applicants

Company

Original Job Post

ManTech · 3 days ago

Enterprise IT Support Officer (EITSO)

Chantilly, VA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Cyber SecurityInformation Technology

Actively Hiring

Growth Opportunities

Insider Connection @ManTech

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Using ITIL-based processes to streamline incident response and requests.

Analyzing, troubleshooting, and implementing fixes with minimal escalation.

Providing user training for applications and office products.

Performing remote desktop triage and system repair.

Maintaining records and tracking databases.

Collaborating with network services and application development.

Answering system-related questions and resolving issues.

Meeting contractual performance criteria.

Performing non-commercial systems administrator activities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical supportComputer hardwareSystem/application accessTelecommunications systemsIT issues resolutionWindows 10Microsoft OfficeInternet browsersBusiness applicationsWindows Active DirectoryDesktop programsConfigurationDebugging techniquesTCP/IPVirus scanning servicesServersPrintersPeripheral devicesCommunicationProblem solvingSelf-motivatedOrganizedInterpersonalCustomer serviceAdaptabilityAttention to detailLeadershipCollaborativeIndependentSelf-starter

Required

Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.

Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.

Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills.

Ability to embrace diverse technical disciplines and excellent customer service skills.

Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.

Attention to detail, leadership, and collaborative and independent work process.

Demonstrated problem solving and technical skills to resolve critical IT issues.

Expertise, training, and actual work experience with customer specific, systems and technologies.

Must be a self-starter, work independently, and work with a clear and defined mission.

Must demonstrate ability to thrive and succeed in a challenging environment.

Experience providing technical support for Windows 10, Microsoft Office 2016 or later, multiple internet browsers, and standard business applications used within a business environment.

Knowledge of Windows Active Directory.

Knowledge of multiple desktop programs, configuration and debugging techniques.

Experience with TCP/IP and general networking issues.

Experience with virus scanning services; Desktop, stand-alone and laptop computing services.

Experience with servers, printers, and peripheral devices.

Bachelor's degree and 2+ years of relevant experience. 4 additional years of experience may be substituted for a degree.