61 applicants

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Company

Original Job Post

Varonis · 6 days ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Comp. & Benefits

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Responsibilities

Responsible for the management of a portfolio of SMB/SME customer accounts to foster long-term business relationships that achieve early value for our customers and ensure timely renewals and revenue growth for Varonis.

Develop effective Success Plans based on customers’ priorities and use cases and deliver them through proactive customer service and a high level of ownership that ensures timely renewals, high adoption of the platform, and revenue growth.

Take a lead in the organizing and running of customer-facing sessions and interactions such as Quarterly Business Reviews, Best practice sessions, Executive Briefings, office hours, regular touch points and reviews, etc..

Proactively identify and mitigate any risks to renewals and long-term relationships with customers.

Act as the first point of contact and escalation point for the customer and internal teams and drive resolutions and escalations in a timely, proactive manner.

Monitor customer health and value confirmation by tracking product usage, and customer satisfaction and by collecting and encouraging customer feedback.

Communicate the status of assigned accounts to all relevant parties within Varonis on a need- to-know-basis.

Act as a customer's voice and represent their needs and priorities with cross-functional teams across Development, Product Management, Professional Services, Sales, Marketing, and Customer Support.

Conduct regular on and off-site meetings to understand customers' business requirements.

Assist with the development of technical educational, marketing, and sales material in support of customer success.

Perform other duties as required.

Qualification

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Customer-facing experienceSaaS customer successSoftware deliverySecurityProject managementProduct knowledgeProblem-solvingHard-workingStakeholder managementExecutive-level communicationPresentation

Required

Minimum 3 years of customer-facing experience in a service role, preferably with a vendor

2 years of experience in SaaS customer success and retention roles

Prior experience in software delivery is a must; Experience in the security space is a strong plus

Track record of delivering results above expectations with medium-sized customers

Great understanding of stakeholder management and ownership and a track record of applying it in the work context

Excellent executive-level communication and presentation skills

Strong project management skills

Ability to develop strong product/technology/industry knowledge

Willingness to travel within North America

Company

Varonis

Glassdoor

4.0

Varonis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies.

Founded in 2005

New York, New York, USA

1,001-5,000 employees

http://www.varonis.com

H1B Sponsorship

Varonis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (1)

2022 (4)