Inveterate, Inc · 5 days ago

Customer Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

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E-CommerceSoftware

Hiring Manager

Julia Connell

Insider Connection @Inveterate, Inc

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Responsibilities

Serve as the subject matter expert to guide customers through the process of conceptualizing, implementing, growing, and evolving their loyalty programs, to achieve agreed-upon business goals and timelines.

Monitor membership growth rates and behavioral changes post-loyalty implementation, using these insights to refine and influence merchant strategies, clearly communicate impact and secure contract renewals.

Manage complex technical dynamics related to the implementation, merchandising, and marketing of loyalty programs, ensuring seamless integration within each customer’s existing enterprise tech stack.

Maintain a regular and purposeful communication cadence; present results, innovation opportunities, and strategic ideas during quarterly strategy sessions to achieve growth goals.

Actively seek customer feedback and monitor key performance indicators to identify and implement process improvements, with a focus on increasing efficiency, enhancing customer satisfaction, and achieving successful outcomes.

Work closely with Product, Partnerships, Sales, and Solutions Engineering teams to support customers throughout all phases of engagement, fostering feedback loops that enhance departmental growth and customer satisfaction.

As a seasoned success manager, offer insight into the department's structure, team members, processes, and functions as we scale to a much larger organization. This role may eventually have direct reports and responsibilities will be expanded to include training, developing, and managing pod members to ensure successful outcomes for customers.

Other duties as discovered and required by Inveterate.

Qualification

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ECommerceDigital MarketingCustomer ExperienceMarketing TechnologyStakeholder ManagementShopify PlusProblem-SolvingHard WorkingConfidenceAdaptabilityCreativity

Required

5+ years of collective experience across eCommerce, digital marketing, or customer experience at a brand, agency, or other marketing technology company

An engaging presentation style and confidence in speaking to stakeholders at all levels

A drive to work hard and WIN BIG!

Prior Shopify Plus experience required