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Blue Shield of California · 3 days ago
Senior Manager, Survey Data Analytics
California, United States
Full-time
Onsite
Senior Level
$146K/yr - $219K/yr
10+ years exp
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Responsibilities
Survey Execution: Support sampling techniques, bias correction, and testing.
Data Mastery: Understand and assimilate internal and external data sources combined with analytical tools and approaches to drive analytics. Partners with key cross functional stakeholders to create robust data views, results and insights.
Hands On Generator of Insights to Action: Interpret structured and unstructured survey response data and integrate it with BSC operational, demographic, behavioral and clinical data to produce robust insights. Generate hypotheses that can be proven or disproven, show causality or root cause of results /changes in trend, conduct multi-channel analysis to offer insights and improvement recommendations with quantifiable impact on Customer Experience, Cost of Healthcare, Medicare Stars, OPEX, Digital Adoption, etc.
Summarization and Visualization: Create consumable reporting and visualizations to communicate insights in a compelling and illuminating fashion.
Leadership: Demonstrate the gravitas to influence strategy based on data-driven insights.
Perpetual Learning and Teaching: Stay abreast of the latest trends in customer experience, statistical tools/methods and upskill staff on analytics.
Qualification
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Required
Bachelor’s degree in mathematics, economics, business analysis, statistics, engineering or any technical field
Requires at least 10 years of prior relevant experience total
4+ years managing analytical teams and 6+ years working with NPS, CSAT and CAHPS and other CX metrics and research techniques
Expert in statistics, modeling techniques and unstructured data mining. ML, NLP, LLM a huge plus
Expert in SQL, working knowledge in Python
Expert at integrating and analyzing large complex data sets to extract new insights
Well versed in data storytelling and communicating with partners
Proactive by nature; seeks and sees opportunities for improvement and acts
A resilient problem-solver that can navigate uncharted waters
Able to coach and upskill others on both technical and more soft/professional skills
Able to build relationships and partnerships in a very matrixed and fast-paced environment
Can help set and drive analytic direction
Can toggle between managing and doing
Preferred
Healthcare experience
Company
Blue Shield of California
Blue Shield of California is a health insurance service provider.
5,001-10,000 employees
H1B Sponsorship
Blue Shield of California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (1)
2022 (27)
2021 (28)
2020 (28)
Funding
Current Stage
Late StageLeadership Team
Will Martin-Gill
Vice President Product
Alyssa Simpson
Director of Product Management
Recent News
FierceHealthcare
2024-01-04
2023-08-18
2023-02-08
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