Brightspeed · 2 days ago

Project Manager, Enterprise & Wholesale

Charlotte, NC

Full-time

Onsite

Senior Level

10+ years exp

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Hiring Manager

Sheenah Smith

Insider Connection @Brightspeed

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Responsibilities

Lead the planning and implementation of major projects – including those in Business Operations, Enterprise Sales, Wholesale Sales, Customer Experience, Product Management and Carrier Relations

Efficiently manage multiple projects of varying sizes

Facilitate the definition of project goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects.

Develop detailed project plans/methods to monitor and track progress

Ensure that all projects are delivered on-time, within scope and within budget

Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques

Create and maintain comprehensive project documentation

Provide weekly reports on activities and project status

Build long-term, value-based relationships with decisionmakers and influencers to understand the business landscape and business trends

Recognize opportunities for process improvement and/or additional projects and programs driving revenue expansion and cost savings

Partner with Senior leadership to create impactful presentations and reports

Manage overall customer metrics, including usage data, health indicators and renewal dates to align with customer objectives

Qualification

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Business ManagementCustomer SuccessAccount ManagementFortune 500 ExperienceInternational Customer ExperiencePowerPointExcelData AnalysisCustomer InsightsCustomer Engagement StrategiesData NetworkingSalesMarketingService DeliveryBusiness PrinciplesFinancial PrinciplesProblem-SolvingCommunicationRelationship BuildingPresentationConsultingAdvisingAnalytical ThinkingCollaborationDecision Making