171 applicants

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Company

Original Job Post

JPMorgan Chase & Co. · 2 days ago

Experience Design Executive Director

New York, NY

Full-time

Onsite

Director

$147K/yr - $260K/yr

7+ years exp

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Responsibilities

Develop and implement user experience strategies in line with business objectives and apply expertise in interaction design and information architecture

Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management

Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain competitive edge and user-centric approach

Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide

Partner with product, engineering, and business leaders across products to plan roadmaps, gather requirements, and structure work for multiple product lines. Present the team’s work to cross-functional executives

Drive creation of new product and business strategy at the intersection of user needs and business goals, spearheading the development of experience-led visions (“north stars”) for Consumer Banking Deposits products

Work with the broader organization to make the changes needed to realize product and business strategy

Coach your direct senior leadership on how to realize success at scale

In partnership with Principal Designers, lead the creative efforts for your team, across multiple parallel work streams, establishing a vision for where the work is headed, and establishing a shared understanding of quality

Plan and structure work across multiple design/product teams

Bring a user-centered design perspective to discussions around product vision, roadmap, and requirements with Product-level leadership

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

User experience designInteraction designInformation architectureVisual designStoryboardingData fluencyProduct knowledgeEmerging technologiesIndustry best practicesUser researchConceptualizingQADeploymentDesign teams leadershipCross-functional collaborationCore craft skillsService designUX writingPrototypingNew business thinkingLeadershipMentoringCollaborationProfessional growthInclusive designFacilitationJourney MappingService MappingProduct DesignProblem-Solving

Required

7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture

Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services

Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth

Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users

Proven understanding of market trends, product knowledge, and technological advancements with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes

Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience

Has evaluated the goals and opportunities of an initiative and then worked to craft a program of work for the UX work stream which has included user research and synthesis, conceptualizing, designing, specification, QA, and deployment.

Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads

Expertise in core craft skills such as Interaction Design, Service Design, and Information Architecture; strength in adjacent skills such as User Research, UX Writing, and Prototyping

Excellent facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops

Has led new business thinking and strategy through their user-centered design work

Preferred

Deep expertise in journey and service mapping, storytelling, product design, problem framing and solving design problems

Benefits

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorgan Chase & Co.

Glassdoor

4.0

With a history tracing its roots to 1799 in New York City, JPMorgan Chase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10,001+ employees

http://www.jpmorganchase.com

H1B Sponsorship

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2020 (2556)