Speakeasy · 1 day ago

Technical Account Manager

San Francisco, CA

Full-time

Onsite

Entry, Mid Level

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Developer APIsSoftware

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Responsibilities

Demonstrate exemplary customer empathy and showcase how customers can achieve their goals with Speakeasy.

Build strong relationships with customer champions from individual developers to CTOs.

Deep dive into the technical aspects of customers' APIs and SDKs, leveraging expertise in OpenAPI.

Adapt quickly to new challenges presented by customers.

Influence the product roadmap and documentation based on customer feedback to enhance the overall experience.

Manage multiple customer relationships and priorities effectively.

Qualification

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OpenAPIAPI developmentSDK developmentTechnical expertiseProduct influenceOffice collaborationCustomer empathyRelationship buildingFast learnerAutonomousTime managementTeamworkExcitement

Required

Demonstrate exemplary customer empathy, and be able to pragmatically show customers how they can accomplish their goals with Speakeasy, both in writing and live

Form strong relationships with our customer champions, from individual developers all the way up to CTOs

Dive deep into the technical details of our customers’ APIs and SDKs; likely you’re already an expert in OpenAPI, and have built APIs or SDKs before in large teams. You’re excited to get into the weeds to make customers successful

Learn fast! Every customer might throw something new your way, and you’ll need to take that in your stride

Thrive in an autonomous environment

Use your customer learnings to influence the product roadmap and docs, to ensure constant improvement in the customer experience

Manage multiple customer relationships and potentially competing priorities elegantly

US-based candidates only, with a preference for San Francisco Bay Area. Ideal candidates are excited to work in the office alongside the rest of the team 1-2 days per week